36 Raspberry Path

East Falmouth, MA

02536

December 9, 2004

Attn: Customer Service

Calpak

3251 E. 26th St

Los Angeles, CA 90023

Dear Sir or Madam,

Enclosed please find a Calpak backpack purchased a little while ago at TJ Maxx. As I explained to Erica, the Customer Service representative, the shoulder strap clip broke and since the webbing is stitched I do not see how to repair it. Erica said to return the backpack to you for a backpack replacement. Thank you for your attention in this matter.

Sincerely,

Robert C. Groman

Enc.

2004-12-09T09:30:47